As a car dealership, your entire business model is based on providing customers with great service and high-quality vehicles. No matter how hard you try, though, you can’t please everybody. Dissatisfied customers or malicious entities will go to great lengths to air their grievances — real or not — and may even leave a negative review online. Negative reviews can have a detrimental effect on your online reputation and your business. Avoid letting your reputation suffer by taking the following measures.
Assess the Damage
Quickly assess the situation and see if your company’s reputation is at stake. If multiple reviews air the same grievances about your dealership, consider adjusting your business model accordingly. These reviews might be pointing out fatal flaws in your business, so consider them as pieces of constructive criticism. Addressing issues and fixing them correctly shows initiative and improves the customer experience for future shoppers. Read more from this blog: http://bit.ly/2jLhQq0